There's a lot to like in this case study featuring Joe Pulichino of T-Mobile and host Kristen Hayden Safdie. Like Joe says in this episode, his team was able to take compliance training from a "snore to a score" - and as many of you know, this is no easy feat. It's a really fascinating look into how one of the top US mobile carriers is using its dynamic and creative culture to make compliance training - dare I say it? Entertaining... ;-)
